Frequently Asked Questions (FAQs)



  • When will I be charged for my pre-order?
    Online Delivery - You will receive an email notification 7 days before the actual release date to advise you that your pre-order is coming soon. We will contact you to pay the outstanding amount.
    In-Store - Simply visit your nominated store, which you selected online to be picked up at and from there you will be able to pay the remaining balance amount in store.
  • Can I pay off my pre-order early?
    Online Orders - We are sorry, at this moment of time we do not have the facility to add or pay the remainder off regarding your online pre-order.

    In-Store Orders - You can pay off or add money to your current in-store pre-orders. Simply visit your chosen store and you can pay the remaining balance in store.


  • How does Afterpay work?
    With Afterpay, you can have your products shipped or picked up with Click & Collect right now, but pay over four equal fortnightly installments, interest free! For example, if you spend $100, each installment of $25 would be deducted from your credit or debit card each fortnight. If your order is eligible, Afterpay will be shown as a payment method in the checkout. For more information, Please visit our Afterpay Page
  • Can afterpay be used in-store?

    You can pay for in-store pickup orders using Afterpay and pick up your items from your chosen location!
    Online pickup orders will be ready for pick up within 24 hours during your stores normal business hours.
    If you are already in store and want to use Afterpay, simply shop for your items on via your phone or tablet, choose in-store pickup, check out with Afterpay, and your order will be ready in minutes!

In-Store Pickup

  • Can somebody else collect my order for me?
    If you will not be the person collecting your order then you must nominate your representative who will be collecting your order by providing their details to the collecting store at the time your order is placed.
    Your representative must provide us at the time of collection with proof of their identity (including photographic identification) and, where relevant, age, and the confirmation or receipt for your order and such other verification reasonably requested by us.
  • When will my order be ready for collection?
    Products that are in stock will be ready for collection within 24 hours, during store business hours. We’ll send you a notification the moment your order is ready for collection. Preorder products will be ready for collection on their release day. Occasionally, we may need to verify your order over the phone prior to collection, which may affect our normal processing times.

Go! Points/Account

  • How do I reset my Go! Points password?
    To reset your Go! Points password, go here, enter the email address you used to sign up. You'll receive an email with a temporary password within 24 hours, simply follow the link and enter the temporary password and a new password for your account. If you run into any issues resetting your password, contact the Customer Support team.
  • How do I change my login email?
    To change your login email please contact the Customer Support team.


  • Need to return a damaged or defected item?

    While we do spot check products for quality control, due to the long distance some of our items have to travel there may be unknown damage or defects when we send out our items. If this occurs please contact our Customer Service Team and we can assist you.
    In-Store Purchase - Please visit your local store for assistance of your item.
    Afterpay Purchase - Please contact our customer service team.


Still can't find the answer to your question, or have feedback or concerns?

Email us here or Call us on 0467 551 483 Mon to Fri -10am to 5pm, Sat - 11am to 4pm (AEST)