A pre-order is an order placed for an item which has not yet been released, however an allocation for stock is available for purchase. It is the customers responsibility to read and understand this information before proceeding to place a pre-order.
Please note that we have no control over when a pre-ordered item arrives, but instead offer estimates.
A 20% NON-REFUNDABLE deposit payment is taken when the order is placed so your item can be put into production. Anything with a later ship date or release date is considered a pre-order. The remaining payment will be requested in full 7 days prior to the item shipping. If for any reason our suppliers are unable to fill the pre-order you will be given a full refund of the purchase.
TBA pre-orders over 6 months without an updated delivery date from the supplier may be cancelled and refunded.
Orders where payment has not been received after 3 months from initial invoice/payment request date will be automatically cancelled. Please ensure you maintain contact with us to avoid any cancellations if you require more time to pay.
Recent world-events such as the COVID-19 Pandemic have had a great impact on the supply chain causing delays, allocation shortages, and cancellations that are out of our hands. We appreciate your patience as we all try to navigate these challenging times.