配送ポリシー

Domestic Shipping 🚚

Standard Post

We ship all Australian customers from our store in Beenleigh, QLD

Please note that business days are (Monday to Friday 10am-5pm). If for some reason we are out of stock of an item on your order, we will ship you the balance of the order and generally put that item on back-order/pre-order for you (provided we are likely to receive more stock of the item) or we will refund you for that item (if we are not likely to get it back in). You will be notified about these issues (if they arise) via email or telephone by our customer support team.

We offer shipping at starting rate of $7.99 shipping to any Australian address for all orders placed via the website, in-store, email or telephone if the total value of the order is under $150. Shipping is calculated by weight.

Our shipping service is via standard Australia Post.

If your order is over $150, then we ship your order complimentary or freight free. Again, this is all done through regular Australia Post.

Express Post

If you choose to pay additional shipping for our domestic Express Post option there is no Free Shipping on items over $150. Rather, your shipping cost will be calculated based on the weight of your consignment and the address it is being shipped to.

Similarly, an additional Express Post premium is added to the standard shipping rate for all orders under $100, again based on the weight of your consignment and the address to which it is going.

To select Express Post for your order, you will need to add the items all to your cart, head to the checkout and add your shipping address (including post code), as the Express Post option will only show after these shipping details are provided.

If the order is placed before Noon (AEST), we will endeavor to have your order dispatched within 24 hours. If there is a backorder for goods temporarily out of stock, you will be notified via email or telephone.

 

International Shipping ✈️


This is the standard international service offered through Australia Post. This option is only available for orders weighing under 2kg. If you are having trouble selecting this option at the checkout it is likely your order is more than the allowed weight. This service is fully traceable on the Australia Post website so that you have the piece of mind to know where your parcel has been scanned and at what stage of the journey it is in. This service estimates delivery within 3 to 15 business days after our warehouse processing period. (This may vary for certain countries. Check Australia Post’s International Postal Guide for country specific information and regulations). 

Postage rates start at $20.00 AUD for this service and can be shipped to the following countries:

      - New Zealand

      - United States

          Packing Standards

          At Let's Go Akamaru! we ensure that all our items are properly packed, stored, and shipped at a high standard. (e.g sufficient packing material, adhesive, and appropriate sized parcels)

          In doing this we can ensure that your items get to you in outstanding quality!

          International Customs

          International customers are responsible for any customs duties, taxes or fees payable that may arise, this is not part of the shipping and handling fee paid when you make your purchase. Please check with your local postal services for full details on thresholds. 

          Please note: As a registered business we are unable to ship international orders as a ‘gift’ or a different figure to what you paid and all shipments must be declared as ‘merchandise’.

          Lost Items

          Please be aware that Australia Post will not allow an investigation to begin on missing items until a period of three weeks (15 business days) has passed since the last tracking scan.

          For further information please follow this link to Australia Post's FAQ on missing items.

          (https://auspost.com.au/parcels-mail/missing-mail-items)